Our family had a rare treat this weekend, a free
Sunday afternoon and beautiful weather. We packed up the kids and headed
out to the Kansas City Zoo to check out the new polar bear exhibit. As
luck would have it, we arrived just in time for the afternoon Polar Bear
feeding.
We recently received the email below from a lower
unit customer who was happy with our warranty services, professionalism and
diagnostic capabilities. Read on:
I wanted to take a quick minute to thank you and
your team for the professionalism shown recently in the drive/lower unit repair
on our 1992 Four Winns 200 Horizon. Your team quickly and accurately
diagnosed our problem, and completed a thorough repair in a timely
manner. The best part…..the lower unit (that had been replaced late last
summer) was under warranty! Your team is always fair, honest, respectful,
and timely in their dealings- and that is hard to find anymore.
This experience further solidifies my decision to
continue to bring our boat to your business for service and repair, despite the
fact that it is nearly 30 miles from our home and that we pass by numerous
other marine service centers on our way to you. So……thank you sincerely,
and please know that we will continue to frequent your business whenever
possible.
Finally, I did have one additional
question….. Last summer, when we paid to have our lower unit completely
rebuilt, we were issued a one-year warranty on the parts & labor (as
mentioned above). After picking up our boat yesterday afternoon, I
noticed that there was no such warranty information listed on our service
ticket. I would assume that the lower unit repair just recently completed
would have a similar guarantee. Could you advise on how I could receive
documentation of this for my records?
Boat
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